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Xchart Internal API recovered.

Xchart Internal API recovered.

Hello everyone. Unfortunately we had a period of about 4 minutes today during which our main database was unreachable. It occured between 12:19-12:23 PST.

Even though the database was unreachable for only a short time, the impact was significant, especially if you happened to be in the middle of a case.

What was the impact?

If you were not signed in during the incident, there is no known impact to your account or your data.
If you were signed in, you would have likely found y...

Hey everyone, as some of you noticed, Xchart experienced some downtime today.

You can see it as a red blip here on our official status page. Access to our API was unavailable to some of our customers for up to an hour. It took a total of 1 hour and 7 minutes to fully resolve according to our status monitoring.

Today's outage is the single longest outage we've experienced to date.

For this, we are truly sorry.

The last time a core part of the service...